Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 15, 2025 | Compliant with GDPR regulations
Information We Collect
Personal Information
When you book a tour or contact us, we collect:
- • Full name and contact information (email, phone)
- • Tour preferences and special requests
- • Payment information (processed securely by Stripe)
- • Communication history and feedback
Technical Information
- • Website usage data and analytics (Google Analytics)
- • Device information and browser type
- • IP address and geographic location
- • Cookies and similar tracking technologies
We only collect information that is necessary to provide our services and improve your experience with Exclusive Provence Tours.
How We Use Your Information
Primary Uses
- • Service Delivery: Process bookings, coordinate tours, and provide customer support
- • Communication: Send booking confirmations, tour updates, and respond to inquiries
- • Payment Processing: Handle deposits and refunds through our payment partner Stripe
- • Safety: Maintain records for insurance and safety compliance
Secondary Uses
- • Marketing: Send promotional emails (only with your consent)
- • Analytics: Improve our website and services
- • Legal Compliance: Meet regulatory requirements
Your Rights (GDPR)
- • Right to access your personal data
- • Right to correct inaccurate information
- • Right to delete your data (subject to legal requirements)
- • Right to data portability
- • Right to withdraw consent for marketing communications
Data Protection & Cookies
Security Measures
We implement industry-standard security measures to protect your personal information:
- • SSL encryption for all data transmission
- • Secure payment processing through Stripe (PCI DSS compliant)
- • Regular security audits and updates
- • Limited access to personal data on need-to-know basis
Cookie Policy
We use cookies to enhance your browsing experience and analyze website traffic:
- • Essential Cookies: Required for website functionality
- • Analytics Cookies: Google Analytics for website improvement
- • Preference Cookies: Remember your language and settings
You can control cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.
Third-Party Services
We work with trusted third-party services to provide our tours and process payments:
Stripe (Payment Processing)
All payment data is processed securely by Stripe and never stored on our servers.
Google Analytics
Anonymous usage data helps us improve website performance and user experience.
Contact Us About Privacy
For any privacy-related questions, data requests, or to exercise your GDPR rights:
Email: contact@exclusiveprovencetours.com
Phone: +33 6 98 63 13 13
We will respond to all privacy requests within 30 days as required by GDPR.