Legal Notice

Legal information and regulatory compliance for Exclusive Provence Tours.

In accordance with French law and EU regulations

Professional Licensing

Transportation License

• Licensed for passenger transportation in France
• DREAL authorization number: 13-2017-001234
• Professional insurance coverage: €2,000,000
• All drivers hold valid VTC (private hire) licenses

Tourism Activity

Exclusive Provence Tours is registered as a tourism service provider and complies with all French tourism regulations. We are committed to providing safe, professional, and high-quality tourism experiences.

Insurance Coverage

Our vehicles and operations are covered by comprehensive commercial insurance including passenger liability, vehicle damage, and professional indemnity coverage through AXA Insurance France.

Website & Data Processing

Website Hosting

This website is hosted on Vercel Inc. (San Francisco, USA) with global CDN distribution for optimal performance. All data transmission is encrypted using SSL/TLS protocols.

Data Processing Legal Basis

• Contract Performance: Processing bookings and providing tour services
• Legitimate Interest: Website analytics and service improvement
• Consent: Marketing communications (opt-in only)
• Legal Obligation: Tax records and regulatory compliance

Data Retention

Personal data is retained only as long as necessary for the purposes outlined above:

• Booking data: 3 years (for tax and legal purposes)
• Marketing consent: Until withdrawal of consent
• Website analytics: 26 months (Google Analytics default)

Third-Party Services

Stripe (Payment Processing)

Purpose: Secure payment processing
Data Shared: Name, email, payment details
Privacy Policy: stripe.com/privacy

Google Analytics

Purpose: Website usage analytics
Data Shared: Anonymous usage data
Privacy Policy: Google Privacy Policy

Exercise Your Rights

How to Contact Us

To exercise any of your data protection rights or for privacy-related inquiries:

Data Protection Officer: privacy@provencetours.com

Phone: +33 6 98 63 13 13

Mail: Exclusive Provence Tours, 123 Avenue de Provence, 13001 Marseille, France

If you're not satisfied with our response, you have the right to lodge a complaint with the French data protection authority (CNIL).

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through a prominent notice on our website. The "Last updated" date at the top of this page indicates when the most recent changes were made.