Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: October 7, 2026 | Compliant with GDPR regulations
Information We Collect
Personal Information
When you book a tour or contact us, we collect:
- • Full name and contact information (email, phone)
- • Tour preferences and special requests
- • Payment information (processed securely by Stripe)
- • Communication history and feedback
Technical Information
- • Website usage data and analytics (Google Analytics)
- • Device information and browser type
- • IP address and geographic location
- • Cookies and similar tracking technologies
We only collect information that is necessary to provide our services and improve your experience with Exclusive Provence Tours.
How We Use Your Information
Primary Uses
- • Service Delivery: Process bookings, coordinate tours, and provide customer support
- • Communication: Send booking confirmations, tour updates, and respond to inquiries
- • Payment Processing: Handle deposits and refunds through our payment partner Stripe
- • Safety: Maintain records for insurance and safety compliance
Secondary Uses
- • Marketing: Send promotional emails (only with your consent)
- • Analytics: Improve our website and services (only with your consent)
- • Advertising measurement: Know whether our Google and Meta ads lead to bookings (only with your consent)
- • Legal Compliance: Meet regulatory requirements
Your Rights (GDPR)
- • Right to access your personal data
- • Right to correct inaccurate information
- • Right to delete your data (subject to legal requirements)
- • Right to data portability
- • Right to withdraw consent for marketing communications and cookies at any time
Data Protection & Cookies
Security Measures
We implement industry-standard security measures to protect your personal information:
- • SSL encryption for all data transmission
- • Secure payment processing through Stripe (PCI DSS compliant)
- • Regular security audits and updates
- • Limited access to personal data on need-to-know basis
Cookie Policy
When you first visit the site, a banner asks for your choice. Until you answer, and if you refuse, no analytics or advertising cookie is stored on your device. You can accept all, refuse all, or choose by purpose:
- • Strictly necessary (always on): booking, secure payment (Stripe) and remembering your cookie choice
- • Audience measurement (consent): Google Analytics 4, cookies
_gaand_ga_*, kept up to 13 months - • Advertising (consent): Google Ads (cookie
_gcl_au, 90 days) and Meta Pixel for Facebook and Instagram (cookies_fbp/_fbc, 90 days), used to measure whether our ads lead to bookings and to show our tours again to past visitors
These tools are loaded through Google Tag Manager, which applies your choice. Your choice is kept for 6 months, after which we ask again. You can change it at any time with the Cookie settings link at the bottom of every page.
Third-Party Services
We work with trusted third-party services to provide our tours and process payments:
Stripe (Payment Processing)
All payment data is processed securely by Stripe and never stored on our servers.
Google Analytics
Usage statistics that help us improve the website, only with your consent.
Google Ads
Measures whether our Google ads lead to bookings, only with your consent. Google Privacy Policy
Meta (Facebook, Instagram)
Measures whether our Facebook and Instagram ads lead to bookings, only with your consent. Meta Privacy Policy
Contact Us About Privacy
For any privacy-related questions, data requests, or to exercise your GDPR rights:
Email: contact@exclusiveprovencetours.com
Phone: +33 6 98 63 13 13
We will respond to all privacy requests within 30 days as required by GDPR.